Terms & privacy policy
1. Applicability
a) These terms and conditions apply to all services rendered by 10x Growth Company GmbH (“Rock Academy”).
b) By booking any of our programs or engaging in a commercial engagement with us you accept these terms and conditions. You can find the terms and conditions on our website. If you would like to receive a copy of these, please send an email via contact form and we will send it to you.
c) We may update these terms and conditions from time to time. Please check our website for the latest version of the terms that apply.
2. Confidentiality, Data protection, and Intellectual Property Rights
a) Privacy is important to us. Any confidential and/or personal data (such as, but not limited to, email address, customer data) is not shared with third parties and is not being used commercially by third parties (except if necessary to provide services related to and authorized by Rock Academy).
b) Please respect the confidentiality of any information shared in class, whether by the moderators, teachers, guest speakers, or any of the students. Rock Academy and its teachers do not share any confidential or sensitive information shared by the students or parents ("customers").
c) Our site and services contain copyrighted materials, trademarks, and proprietary information of Rock Academy and licensors of Rock Academy.
d) This includes, without limitation, video, text, photos, graphics, images, and audio (“Rock Academy Program Materials”).
e) By attending Rock Academy programs or any other provided service you shall not obtain any right to the “Rock Academy Materials”. These Materials may also not be shared in any way. If any program content would be shared, we may deny you further access to the programs and/or the Online Learning Platform and Community (“Rock Academy Community”). It is strictly forbidden to use any of our content (videos, slides, reading list, exercises) for commercial music lessons/services/workshops or similar.
f) You are welcome to use all of our images and text in our blog /website, as long as you mention the source and include a “dofollow” link to the original. For the avoidance of doubt, you are not welcome to share any of the information provided to you in the “Rock Academy Program Materials” as long as they have not been publicly shared by Rock Academy.
3. Booking, Registration, and Prices
a) On our website you find an overview of the programs that we teach. All the details of the camps, classes and workshops, including dates, location and price, are stated on the web site or in our email or WhatsApp communication.
b) Payment of the program fee is due upon registration, unless otherwise stated or agreed with Rock Academy.
c) According to § 4 Nr. 21 UStG no VAT is charged by Rock Academy (Umsatzsteuerfreiheit musikalischen Bildung / VAT exemption for musical education).
4. Access to Online Learning Platform and Community
a) We provide all of our customers login credentials for our Online Learning Platform and Community (“Rock Academy Community”). You are responsible for all the activities you make in your account.
b) Access to the Rock Academy Community is strictly personal and you may not share your log-in details. If any suspicious activity is found in your account, we have the right to deny you further access and delete your account (without any liability).
c) You may not use any content to offer commercial services that overlap with Rock Academy services whether during programs and classes or thereafter.
d) We do not teach individuals or hire teachers who offer services that overlap with our services. We have the right to deny or remove you from the program and/or the Rock Academy Community if you offer services that overlap with Rock Academy services.
5. Use of Third-party Services
We may give you access to external accounts but we are not responsible for the use of those services and their terms and conditions shall apply to the use of their services.
6. Cancellation, Illness, and Refund Policy
a) Rock Academy is not refunding missed sessions that are part of our recurring programs, e.g. a weekly session as a part of a four-week class subscription.
b) All of our recurring programs are subscription-based programs (e.g. band & instrument classes, instrument classes or any other recurring session series) and can be canceled at any time before the renewal date via the "Manage my subscription" space in the Rock Academy Community. There shall be no refund of the program fees once a subscription is renewed.
c) If a customer that booked a program with a fixed period (e.g. camps or workshops) cancels after booking but no later than two weeks before the start date Rock Academy refunds 50% of the booking costs. If a customer cancels within one week but not later than three days before the start date 25% of the booking costs are refunded. Outside the above deadlines fixed period customers are not eligible for refunds.
d) If a student is unable to attend a session of the enrolled program (e.g. class, camp, or workshop), regardless of the reason (including short-term illness), no refund or credit will be issued.
e) Lessons canceled with at least 24 hours' notice are eligible for a group makeup class, provided there are at least two or more students requesting a similar makeup class.
f) For long-term illnesses over one week, the subscription may be paused with a medical certificate. No fees apply during the pause, and the subscription end date will be extended. For illnesses exceeding four weeks, Rock Academy may reassign the student's time slot, and a new one will need to be arranged upon their return.
g) Rock Academy will only consider class cancellations that are submitted through the online form provided in the Rock Academy Community and not via other communication channels, e.g. WhatsApp or email. The medical certificate must be submitted via email within 14 days.
h) In case of a teacher absence, Rock Academy will make every effort to provide a qualified substitute teacher or coordinate a makeup class. If a mutually agreed-upon make-up lesson is missed by the student, no further make-up or refund will be provided. There is no guarantee of instruction by a specific teacher.
7. Holidays, Pause Weeks, Force Majeure, and Promotions
a) If not announced differently, Rock Academy offers classes throughout the public school holidays (except the summer and Christmas holidays) and public holidays. If there are not enough students available to accommodate band jams, we aim to provide instrument lessons instead. This will be decided based on the actual availability of students during the respective holidays.
b) Subscription-based programs can be optionally "paused" for four weeks within a twelve months subscription period. Customers will be granted two "pause weeks" every six months, bundled in one two week block. The paused weeks will be added to the end of the next active subscription period, extending the subscription by two additional weeks. An unused pause week-bundle cannot be carried over. Customers must request pause weeks at least two weeks in advance via the "Manage my subscription" space in the Rock Academy Community, other communication channels, e.g. WhatsApp or email, will not be considered.
c) In case of force majeure (e.g., pandemic, natural disaster), lessons may be moved online. The student is responsible for their internet and equipment. If unable to attend online, the contract will pause until the event ends. The student must inform Rock Academy in writing about the pause's start and end dates. Force majeure events include unforeseen and uncontrollable circumstances such as natural disasters, pandemics, civil unrest, government restrictions, and strikes.
d) Promotions for our subscription-based programs apply only for the first month of the subscription. The second month and all following months will be paid in full.
8. Complaints
In case you have a complaint about our course or a teacher, you can submit a complaint via our contact form.
9. Court and Jurisdiction
Applicable law and court
Place of jurisdiction: Berlin
German law is applicable.
Any dispute shall be submitted exclusively to the competent court in Berlin, Germany.